List of Automated Email Notifications

Modified on Wed, 12 Nov at 3:45 PM

This article provides a complete reference list of all (visible and editable) automated email notifications available in ServiceReef. Each notification includes its purpose, when it’s sent, and where it can be managed — at the Organization level, Opportunity level, or both.

For an overview of how automated emails work, see A Guide to Automated Email Notifications ›

Where to Find Automated Email Notifications

Organization Level: Org Settings > Communications > Automated Email Notifications

Opportunity Level: Choose Opportunity > Communications > Automated Email Notifications

Automated Email Notifications (Org + Opportunity)

Most automated emails are available at both the Organization and Opportunity levels. The table below lists each email, what it does, and when it’s sent.

Email	Description	When Sent
Registration/Application Confirmation	Each participant is emailed after registering for an opportunity, confirming their opportunity details.	Immediately Following Registration
Registration/Application Notification	Notifies assigned opportunity admins whenever a new registration is submitted.	Immediately Following Registration
Participant Approved	Sent to the participant after their registration is approved.	When Admin Approves
Participant Declined	Sent to the participant after their registration is declined.	When Admin Declines
Weekly Update	Reminds participants of the trip date, upcoming meetings, and fundraising progress (if applicable).	Every Friday Leading Up to Event
Meeting Reminders	Reminds approved participants of upcoming scheduled meetings you have set up.	3 Days Before Meeting
Week Before Reminder	Reminds your team about the event one week in advance, including date, time, location and contact details.	Week Before Event
Day Before Reminder	Reminds your team of key event details one day before the event date.	Day Before Event
Check-In Notification	Reminds users to check in for their registered opportunities.	Just Before Start
Opportunity Follow-up	Thanks participants after the event and prompts them to complete a follow-up survey or share their story.	Day After Event
Week After Follow-up	Sends a follow-up one week after the event, thanking them for participating and encouraging completion of surveys, sharing their story, and signing up for future opportunities.	Week After Event
Event Admin Summary	Sends event admins a weekly update on registrations, applications, and fundraising progress.	Every Friday While Donations/Payments Are Active
Transaction Receipt	Sent immediately after a donation or payment, thanking the donor or participant for their generous contribution.	Immediately Following Transaction
Milestone Reminders	Notifies participants one week before a fundraising milestone deadline if they haven’t met their goal.	Week Before Milestone
Suspended Participant	Notifies participants that they’ve been suspended for not meeting a fundraising milestone.	Immediately Following Suspension
Suspended Participants Admin	Notifies admins with a list of participants who were suspended for missing a fundraising milestone.	Immediately Following Suspension
Group Member Welcome	Sent to new members when they join a group.	Immediately Following Group Join
Coach Assigned	Sent to users when a coach is assigned to them.	When Coach Is Assigned
Assigned as Coach	Sent to users when they are assigned as a coach to someone else.	When Assigned as Coach

Organization-Level Only Notifications

Email	Description	When Sent
ServiceReef Welcome Email	Sent to new users after they create their ServiceReef account.	Immediately Following Account Creation
Donor Impact Report	Annual thank-you and impact summary sent to all donors who contributed to the organization in the prior year.	Every January

Opportunity-Level Only Notifications

Email	Description	When Sent
Donor Story Alert	Notifies donors of this trip when new stories are posted. Donors can choose to unsubscribe from these notifications. *This notification is not editable.	After story is posted