Having Issues with Stripe?

Created by Emilie Macke, Modified on Wed, 9 Oct at 2:39 PM by Emilie Macke

If you are experiencing issues with Stripe, here are some basic recommendations that may be helpful to you!


First Recommendation: Apply for the Stripe Non-Profit Status

https://support.stripe.com/questions/fee-discount-for-nonprofit-organizations 

This will ensure that your organization is seen as a non-profit under Stripe and that you will be getting the lowest processing rates available.


Second Recommendation: Everything should match

Having a website for your organization that matches the email address tied to that organization is imperative. An email address with the URL of the website is typically recommended. 

Ensure that the business you operate falls within Stripes allowed businesses - https://stripe.com/legal/restricted-businesses 


Lastly: Email Support

If you are still experiencing issues with Stripe, please reach out to their support - they are responsive. m

Stripe: Help & Support 

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