ServiceReef also has a series of automated emails that are sent out to trip participants to help communicate for you on the key communications most organizations use. All of these emails are turned on by default but you can turn them on/off as you please and you can jump into the editor to change the text of these emails as well. Combine these automated emails with the custom emails and you have the perfect combination of communication tools.
Notifications can be managed on both the Organizational level (across all trips) or on each individual trip. This provides you the flexibility of ensuring participants are communicated to in meaningful ways. For example, you may wish to turn off the "Participant Declined" email at an organization level since you will reach out to to all applicants directly via phone calls.
Our most popular notifications are the Weekly Reminder, which lets participants know each Friday regarding their fundraising progress, any forms they need to fill out, upcoming deadlines, etc. Meeting Reminders are also incredibly helpful to increase attendance as they go out several days before the meeting to remind everyone.
On this screen, you can turn on/off the emails that you wish to send. There is also the ability to edit the notifications for some paid subscription levels. If you need this functionality, please contact us.
How to Access:
By Individual Trip:
- Mission Control (from top right drop down)
- View Upcoming Opportunities (from Mission Control)
- Locate and Select Opportunity (from trip list)
- Select Communications and then Automated Communications (from left menu)
- Click Edit on the specific email
For All Trips (entire organization):
- Mission Control (from top right drop down)
- Org Settings (from left menu)
- Select Communications and then Automated Communications (from left menu)
- Click Edit on the specific email
