Managing Refunds

While many organizations try to apply funds to other trips, there are times when refunds are necessary.  To issue a refund, you will need to log into your payment provider (either Stripe or PushPay).  Once logged in,  you can find the user/transaction and there is a button to refund that payment. 

Here are some links for additional details:

• Stripe Process
• PushPay Process

Some additional information:

• The refund process is governed by the payment provider.  As such, there are some differences in the functionality that ServiceReef can provide based on the provider you choose to use.
• If refunds are handled outside of ServiceReef, then you can always add a "Manual Donation" for a negative amount (e.g. "-$100").  That will bring someone's balance in ServiceReef to accurately reflect the amount that has been raised.
• When you are removing a participant from a trip (e.g. they can't go) ServiceReef then gives you the ability to refund their initial application fee.  Everywhere else, the best approach is to go into the payment provider (i.e. Stripe or PushPay) and trigger that refund directly.
• In the payment export or on the Donations screen, there will be information that might help you find the right donation in your Payment Provider admin portal.